35bg Privacy Policy

When you register and use the 35bg platform, we collect various types of information necessary to provide you with a safe, personalised, and reliable gaming experience. The categories of information we may collect include the following:

• Personal identification information such as full name, date of birth, email address, and mobile number.
• Financial information including payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and transaction records.
• Technical data such as IP address, browser type, device type, operating system, and session duration.
• Gameplay data including wagering history, bonus usage, game preferences, and account activity logs.
• KYC verification documents such as National ID, passport, or driving licence required for account verification.

We collect only the minimum amount of personal data necessary to operate our services effectively. We do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance purposes.

The personal information we collect is used solely for legitimate business purposes and to improve your experience on the 35bg platform. Specifically, your data is used for the following purposes:

• Creating and managing your player account, processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported methods.
• Delivering personalised promotions, welcome bonus offers, and VIP rewards based on your activity and preferences.
• Verifying your identity through our KYC process to ensure compliance with responsible gaming standards.
• Fraud prevention, security monitoring, and investigation of suspicious account activity to protect all players on the platform.
• Providing customer support, responding to your queries, and communicating important platform updates and changes to this Privacy Policy.

We do not use your data for automated decision-making that produces legal effects or other similarly significant consequences without your knowledge. Your personal data is handled with the highest standards of care and professionalism.

35bg uses cookies and similar tracking technologies to enhance your browsing experience on our platform. Cookies are small data files placed on your device that help us remember your preferences, keep you logged in securely, and understand how you interact with our website. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period.

The types of cookies we use include essential cookies (required for core platform functionality), performance cookies (which help us analyse site usage and improve performance), and preference cookies (which save your language and display settings). We do not use advertising tracking cookies or share cookie data with external ad networks.

35bg does not sell, trade, or rent your personal information to outside parties for marketing purposes. We may, however, share your information in limited circumstances and only where strictly necessary:

• Trusted payment processors and financial service partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely for the purpose of processing your transactions securely.
• Technology and platform service providers who assist in operating the 35bg website under strict confidentiality agreements and data protection obligations.
• Regulatory or legal authorities when required by applicable law, court order, or to prevent fraud and protect the safety of our players and platform.

In all cases where data sharing is necessary, we require that recipient parties maintain the same level of data protection that we apply to your information. We do not authorise third parties to use your data for their own marketing or commercial purposes.

35bg retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. When determining the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, and the purposes for which we process the data.

Active player accounts will have their data retained for the duration of the account's activity plus any legally mandated period thereafter. When you request account closure, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law. You may request information about our specific retention schedules by contacting [email protected].

As a player on the 35bg platform, you hold certain rights with respect to your personal data. We are committed to honouring these rights fully and transparently. Your rights include the following:

• The right to access: you may request a copy of the personal data we hold about you at any time.
• The right to rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected.
• The right to erasure: in certain circumstances, you may request that we delete your personal data from our systems.
• The right to restrict processing: you may ask us to limit how we use your data in certain situations while a complaint is being investigated.
• The right to data portability: you may request that we transfer your data to another service provider in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within a reasonable timeframe. Please note that some rights may be subject to legal limitations where 35bg is required to retain data for compliance or fraud prevention purposes.

35bg employs a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes SSL/TLS encryption for all data in transit, secure data storage protocols, regular security audits, and strict internal access controls that limit which staff members can access sensitive player information.

All payment transactions on 35bg are processed through encrypted and verified channels. We work with payment partners including bKash, Nagad, and Rocket who maintain their own robust security standards. Our platform undergoes regular vulnerability assessments to ensure that your financial and personal data remain protected at all times.

The 35bg platform integrates with a number of trusted third-party service providers including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, as well as payment processors like bKash, Nagad, and Rocket. These third-party providers operate under their own privacy policies and data protection practices. We recommend reviewing their respective policies when using their integrated services on our platform.

35bg is not responsible for the privacy practices or content of any third-party service integrated with or linked from our platform. Our Privacy Policy applies exclusively to data collected and processed directly by 35bg. Any data you choose to share with third-party providers is governed solely by their own privacy policies and is outside of our control.

35bg is strictly an adults-only platform. Our services are intended exclusively for players who are 21 years of age or older. We do not knowingly collect, use, or retain any personal data from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal data or created an account on the 35bg platform, we will immediately suspend that account and delete the associated personal data from our records.

Parents and guardians who believe their child under 21 may have registered on the 35bg platform are urged to contact us immediately at [email protected]. We take the protection of minors very seriously and will act swiftly to investigate and resolve any such reports. Age verification is a mandatory part of our KYC process for all new player registrations.

35bg reserves the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, applicable laws, or technological developments. Any material changes to this policy will be communicated to registered players via email or through a prominent notice on the 35bg platform prior to the changes taking effect. The updated policy will carry a revised effective date at the top of this document.

Your continued use of the 35bg platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If you have objections to any revised terms, please discontinue use of our services and contact us at [email protected].

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 35bg handles your personal data, our dedicated privacy support team is here to assist you. We are committed to resolving all privacy-related enquiries promptly and professionally.